Latest Call Centre Quality Assurance jobs in Gauteng

12 Call Centre Quality Assurance Jobs in Gauteng

Insurance Quality Assurance Assessor Finding Personnel (Pty) Ltd - Pretoria, Tshwane, ZA Roles and responsibilities Monitor and evaluate client interactions across various channels, including voice and chat, to ensure compliance with quality standards and regulations. Document assessment results... 2 days ago
Quality Assurance Coach (Product Support) Randburg, Gauteng, South Africa · Ensure continuous engagement with agents to build rapport and gather insights into challenges, needs, and potential quality/process enhancements. Sound Administrative, Analytical, Business writing, Communication... 6 days ago
Supervisor: Quality Assurance Pretoria, Gauteng, South Africa 2 Years’ Call centre Supervisory experience 17 days ago
Monitoring Control Centre Operator x4 Tracker Connect Ltd - Gauteng, Randburg, SA Execute the required call centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards. Ensure that all quality... Not specified 27 days ago
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QA Officer Pretoria, Gauteng, South Africa Monitor Quality Assurance log and IR compliance by Managers or relevant employee(s) on completion timelines and communicate any deviations and or non-compliance to superior(s) Identify any deviations in... 13 days ago
Team Leader Client Service Centre Call Centre Sandton, Gauteng, South Africa Make clear progress in building and retaining motivated, settled, and productive staff that are inspired to tackle the JSE’s demanding priorities and to enhance employee engagement. Introduce proactive... 13 days ago
Outbound & Inbound Sales Voice Logging Agent Fidelity Services Group - Gauteng, Krugersdorp, SA Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc. Must be flexible to work/be available on weekends and after hours if necessary. Achieving daily Talk time... Not specified More than 30 days ago
Call Centre & Systems Supervisor - Pretoria Broll - Gauteng, Pretoria, SA Provide first-line assistance to internal Clients (business) with Archibus or any other system that is used on the client account, related queries 3. Assume responsibility to create and/or maintain client... Not specified More than 30 days ago
Contact Centre Team Leader Market Related Lesley Snyman and Associates - Bedfordview, Gauteng, South Africa Analyze call centre data and metrics to identify trends, track performance, and generate insights for decision-making and strategy development Monthly performance analysis reporting and feedback Excellent... Market Related 11 days ago
Quality Assurance Analyst CallForce - Johannesburg, Gauteng Participates in customer and client listening programs to identify customer needs and expectations. Performs call monitoring and provides trend data to site management team. Provides feedback to call center... 0 4 days ago

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