Latest Services Centre Manager jobs in Johannesburg

13 Services Centre Manager Jobs in Johannesburg

SASSA - Team coach iSON Xperiences - Randburg Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT). Previous Team Coach experience within a Contact Centre environment (Customer Service /Messaging... 2 days ago
Professional Services Executive Johannesburg, Gauteng, South Africa The PSE is a significant and senior role at the heart of Sapiens’ customer-facing operations. The effective and efficient execution of the PSE role governs the delivery and business performance of Sapiens... 4 days ago
M-KOPA Team Coach Randburg, West Johannesburg, ZA Taking correct disciplinary measures where necessary Compilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basis Agent utilization monitoring... Negotiable 5 days ago
Manager: Technical Services (P6) (Library & Information Centre: Technical Services) University of Johannesburg - Gauteng, Johannesburg, SA Maintain and improve automated library systems and the workflow within the Library's technical services area. Ensure that all resources both electronic and physical are available and easily accessible... Not specified More than 30 days ago
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Customer Care Agent - Sales Operations Department - Field Sales Department - Gauteng Diplomat Distributors - Gauteng, Johannesburg, SA To ensure that the customer care centre operates in a manner that supports the customer service excellence objective. Collect and analyse information about complaints and pass on to relevant person to... Not specified More than 30 days ago
Call Centre Agent Salt Employee Benefits - Johannesburg, Gauteng Identify caller / visitor and verify security information by requesting the callers / visitors designation / relation and or employee number, ID number, employer name or levy number. Respond to all calls... 0 More than 30 days ago
Contact Centre Agent - NuPay Alberton Altron Bytes Systems Integration - Gauteng, Johannesburg, SA Must have an excellent telephone manner and customer service ethic. Respond to emails, Live chats, and WhatsApp's within SLA Financial Services experience will be an added advantage. Strong oral and written... Not specified More than 30 days ago
Senior Call Centre Sales Manager CallForce - Johannesburg, Gauteng Assist in forecasting resource requirements and ensure that recruitment campaigns Handle employee related issues. Monitoring attendance, punctuality, and leave Effective client interface, able to effectively... 0 29 days ago
Call Centre Manager Salt Employee Benefits - Johannesburg, Gauteng Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans. Collaborating with all implementing departments... 0 29 days ago
Call Centre Supervisor Midrand, Gauteng, South Africa Preparing reports and analysing data to assist management in strategic and operational decision making Driving sales and service through partnering with the Sales, Marketing and Operations teams Cultivating... More than 30 days ago

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