3 Call Center Quality Assurance Jobs
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Quality Assurance Manager - Johannesburg Unique Personnel - Gauteng, ZA Monitor and review inbound and outbound call recordings to assess service quality, accuracy, tone, and adherence to protocol. Identify patterns, gaps, and training needs based on call audits and client... Not specified 10 days ago
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QA Required for Call Centre SDC - Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa • Liaise with all relevant role players in the event of disputes regarding customer satisfaction measures in order to ensure the accurate and consistent application of procedures Key Performance Indicators... 24 days ago
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BPO Client Account Manager (EST Hours) - Remote ISTA Personnel Solutions - Johannesburg, Gauteng Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line... More than 30 days ago
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