Customer Service Manager Jobs

ABC Worldwide - Cape Town

Manage a call centre-style customer service team handling inbound calls from direct customers and retailers, as well as a high-volume administrative email inbox. Oversee daily operations of the Cape Town...

from: executiveplacements.com - 13 days ago

Time Personnel - Paarl (+1 location)

Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies Develop and implement standard operating procedures (SOPs) to...

from: jobplacements.com (+3 sources) - 7 days ago

Performit Personnel - Cape Town

We are looking for an experienced and driven Service Manager to lead our service operations in Cape Town. This role requires a strong leader with operational expertise, excellent people management skills...

from: executiveplacements.com - 8 days ago

WMS Secure - Johannesburg

Client Support: Provide exceptional service to Premium customers with the aim of ensuring first contact resolution and maintaining high satisfaction levels. Support Service Recovery: Help with any overflow...

from: jobplacements.com - 8 days ago

Tower Group - Cato Ridge

To development and maintain of Standard Operating Procedures (SOP’s) and other documentation to ensure uniformity across teams and processes. Build and maintain strong relationships with all sales, business...

from: executiveplacements.com - 12 days ago

Mirna Butler Recruitment - Bloemfontein

Analyze and capture call centre data using Excel, creating reports for upper management to support business performance and strategic decisions Manage bookings of patients and customer appointments, ensuring...

from: jobplacements.com - 12 days ago

Call Centre Staffing - Cape Town

Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents. Handle high-level customer escalations with professionalism and speed. Oversee daily operations, ensuring KPIs... R30 000 Monthly

from: jobplacements.com - More than 30 days ago

Energy At Work - Durban

Architect and manage end-to-end debit order processes , including collections, retries, reversals, and reporting. Implement retention strategies for clients at risk of lapsing, using data-driven engagement...

from: executiveplacements.com (+1 source) - More than 30 days ago

Fidelity Services Group - 0168 Midrand, South Africa

Overall, Purpose of the Job: To effectively manage the Call Centre Outbound Recon Sales and Client retention teams. Achieving CCC KPI’s and Targets. Dealing with client complaints/queries and management...

from: simplify.hr - 2 days ago

The Legends Agency - Cape Town

As a Customer Excellence Manager, youll be the first point of contact for key clients managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your...

from: jobplacements.com (+1 source) - 19 days ago