Call Centre Quality Assurance Jobs

Finding Personnel (Pty) Ltd - Pretoria, Tshwane, ZA

Roles and responsibilities Monitor and evaluate client interactions across various channels, including voice and chat, to ensure compliance with quality standards and regulations. Document assessment results...

from: adzuna.co.za (+1 source) - 2 days ago

Randburg, Gauteng, South Africa

· Ensure continuous engagement with agents to build rapport and gather insights into challenges, needs, and potential quality/process enhancements. Sound Administrative, Analytical, Business writing, Communication...

from: jobleads.co.za - 6 days ago

Durban, KwaZulu-Natal, South Africa

Must have at least 1 Year Quality Assurance (QA) experience within a contact centre Document and maintain scorecard on all assessments conducted Strong administration skills and high attention to detail...

from: jobleads.co.za - 9 days ago

Key Recruitment - Cape Town

Establish a high standard for productivity, quality, and customer service as well as define user guidelines. Aid the human resources department in the recruitment process by interviewing potential hires...

from: jobplacements.com - More than 30 days ago

Pretoria, Gauteng, South Africa

2 Years’ Call centre Supervisory experience

from: jobleads.co.za - 17 days ago

Pretoria, Gauteng, South Africa

Monitor Quality Assurance log and IR compliance by Managers or relevant employee(s) on completion timelines and communicate any deviations and or non-compliance to superior(s) Identify any deviations in...

from: jobleads.co.za - 13 days ago

Tracker Connect Ltd - Gauteng, Randburg, SA

Execute the required call centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards. Ensure that all quality... Not specified

from: mrjobs.co.za - 27 days ago

Sandton, Gauteng, South Africa

Make clear progress in building and retaining motivated, settled, and productive staff that are inspired to tackle the JSE’s demanding priorities and to enhance employee engagement. Introduce proactive...

from: jobleads.co.za - 13 days ago

Salt South Africa - Cape Town, Western Cape, SA

Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent communication. Monitor and maintain high standards of service and compliance in collaboration with internal... Not specified

from: mrjobs.co.za - More than 30 days ago

Fidelity Services Group - Gauteng, Krugersdorp, SA

Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc. Must be flexible to work/be available on weekends and after hours if necessary. Achieving daily Talk time... Not specified

from: mrjobs.co.za - More than 30 days ago