Quality Assurance Call Centre Jobs
BA Personnel - Durban / Umhlanga Rocks
The Sales Consultant /Executive contributes to the organisational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships... Quality Assurance Call Centre Work careers...
from: pnet.co.za - 10 days ago
Nedbank - Durban
•Facilitate the creation of BCP for business units; by using templates in Living Disaster Recovery Planning System (LDRPS); using information obtained from the relevant HR departments; by conducting automated... call center quality assurance jobs...
from: Nedbank - 8 days ago
Minimum 5 years’ experience preferably in a similar position part of which must have been gained managing staff in a call centre / claims processing environment, preferably gained in the medical aid industry... quality assurance jobs in cape town...
from: pnet.co.za - 6 days ago
Afrizan Personnel - Gauteng, Gauteng
The purpose of this role includes being responsible for implementing and monitoring quality standards for incoming and outgoing customer correspondence in the Contact Centre, assessing how the calls and... quality assurance jobs in government...
from: careerjunction.co.za (+1 source) - 3 days ago
The Rand Mutual Assurance Company Limited - Johannesburg
Assess and identify gaps in performance that are due to factors outside of the agents control such as unclear processes, product confusion, or higher than normal call volumes and provide feedback to the... quality assurance consultant jobs in johannesburg...
from: careers24.com - 21 days ago
Human Communications - CPT - CBD
Coaches the team in order to ensure quality of delivery that meets the appropriate standard within sales capability, cross selling and providing a high quality customer experience Creates a team culture... call centre quality assurance...
from: pnet.co.za (+2 sources) - 10 days ago
MJM Recruitment - City of Johannesburg
To effectively manage and process breakfix incidents according to specified procedures and Service Level Agreements, ensuring timeous problem resolution through the use of the Xerox knowledge base and... Call Centre QA...
from: bestjobs.co.za (+1 source) - 10 days ago
Black Pen Recruitment - CPT - CBD
First and second level support is provided to Call Centre Agents, to maintain call service levels above 95% also being available and assisting on calls when all Agents are unavailable; Ensure all timesheets/rosters... Quality Assurance in Johannesburg, Gauteng...
from: pnet.co.za - More than 30 days ago
Career Hunters - Johannesburg
Review required targets and productivity measures for calls; such as wait time for the client, appropriate service level provided and number of calls answered Knowledge of trends in the industry, quality... Call Centre Quality in Johannesburg, Gauteng... R20109 per month plus Medical Aid, Pension, 13th Cheque, and other benefits
from: jobplacements.com - More than 30 days ago
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