NMS : QUALITY ANALYST  

View Job
Description

To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data […]
Reduce business risk, improving the quality of call centre agents’ engagements, and overall performance.
Focus on driving improvements in the customers' experience for both sales and service environments. […]
Evaluate recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements. […]
Attend regular calibrations and undergo internal and external audits to ensure accuracy of data...

6 days ago from: jobplacements.com

View Job

Refine your search

Filter by Job Title
Cloud Security Engineer (3)
Chief Digitalization Officer (2)
Cto (2)
Information Security Manager (2)
Sap Hcm/sf Support Specialist (2)
Filter by Location
Johannesburg (33)
Midrand (7)
Sandton (7)
Randburg (2)
Alberton (1)

Related Job Offers

Cloud Security Engineer

Kamo Placements - Sandton

Know, manage and monitor IT Security Solutions (SIEM, Cloud Access Security Broker, Data Leakage Prevention, Web Application Firewall, Multi Factor Authentication, Data Rights Managements, Data Classification...

Cyber Security Service Manager (2IC)

IOCO - Midrand

We are seeking a results-driven S ervice Manager with a passion for delivering top-tier cybersecurity solutions that protect businesses from evolving threats. Skilled in service delivery, incident response...

Facilitators: QCTO Programmes

Matsomad Group (Pty) Ltd - Sandton, Gauteng, South Africa

We are looking for Facilitators who are subject matter experts to facilitate and assess various QCTO programmes. The ideal candidates will be willing to do both facilitation and assessing. Kindly note...

Cyber Security & Firewall Administrator

Sixty60 Recruitment - Johannesburg

The ideal candidate will be responsible for maintaining and optimising our network security infrastructure, with a focus on firewall management and security monitoring. Monitor network traffic and security...

Penetration Tester (Cyber Security)

Deka Minas Pty Ltd - Johannesburg

We are seeking a highly skilled and motivated Penetration Tester to join our cybersecurity team. The ideal candidate will be responsible for conducting comprehensive penetration tests, identifying vulnerabilities...

See more

Login through

Job Tools

Share Options