Team Leader: Service Desk  

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Description

The main purpose of the job is to manage and lead the service desk team of technicians within the Information Technology department at SENTECH. The incumbent is responsible for ensuring smooth operations of the service desk, providing exceptional customer service, ensuring that service level agreements are adhered to, and effectively resolving technical issues and inquiries received. […]
Monitor and analyse service desk performance metrics, identifying areas for improvement and implementing strategies to enhance service delivery. […]
Uphold high standards of customer service by ensuring prompt...

8 days ago from: pnet.co.za

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