As an L2 Support Technician, you will be responsible for monitoring systems, configuring alerts, investigating and conducting root cause analysis as part of an incident response process. Your role is critical in ensuring the high availability and performance of our services. […]
Incident Response: Act as the first point of contact during system alerts. Quickly assess and escalate issues as needed to ensure minimal impact on operations. […]
Collaborate with Engineering Teams: Engage the engineering teams responsible for the product or services related to incidents to assist with diagnosis of problems...