If youre a solution-driven professional who thrives on resolving complex issues and delivering exceptional client experiences, this role is for you! Join a dynamic team where your expertise in complaints handling and problem-solving will play a key role in shaping client satisfaction and trust. […]
Log, track, and resolve client complaints and errors within agreed turnaround times.
Investigate non-standard complaints, engaging with internal and external stakeholders to deliver fair, effective resolutions. […]
Ensure adherence to Treating Customers Fairly (TCF) principles and regulatory requirements...