Deliver first and second-line support for in-house developed applications and core infrastructure
Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, Storage Accounts)
Perform day-to-day server support and maintenance
Log and resolve service requests through a structured ticketing system
Provide clear, helpful technical support via Teams or telephone […]
Meet agreed Service Level Agreements (SLAs) for incident resolution
Work closely with internal technical teams to escalate and resolve complex issues
Maintain documentation and contribute to internal knowledge sharing […]
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