We currently have an opportunity for a IT Technician to join our client’s team. The Field Service Technician is responsible for providing field-based support to customers, working in collaboration with senior engineering team members, helpdesk and the sales team to resolve customer technical issues promptly and in line with agreed SLA’s.
Key responsibilities include:
Installing/commissioning and troubleshooting products and equipment
Performing preventative maintenance
Installing approved software updates
Providing technical support in line with agreed SLA’s
Effectively training customers in the...