Job title : Business Analyst - Online Servicing […]
Identify and track KPIs that define online service success.
Deliver sharp, strategic insights and performance reports to key stakeholders. […]
Deep-dive into digital query handling.
Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center. […]
Shape data-driven digital service strategies.
Align customer experiences with commercial goals and keep us ahead of emerging digital trends. […]
Lead impactful digital initiatives from idea to launch.
Work cross-functionally to ensure goals are met on time and on...