FAIS-compliant qualification (e.g., Higher Certificate in Short-Term Insurance) preferred
5+ years' experience in claims handling/administration Commercial & Personal Lines
Excellent verbal and written communication skills
Proven conflict resolution and negotiation abilities
Strong MS Office skills, especially Word, Excel, and Outlook
Strong customer service orientation […]
Handle the full claims process from registration to finalization for motor and non-motor claims
Handle complex and high-value claims within mandate and escalate where necessary
Liaise regularly with brokers, insurers, assessors...