Deliver regular training sessions, develop instructional materials, and promote continuous skills development to ensure the team remains informed about new technologies, products, and procedures. […]
Track and assess individual and team performance against established KPIs, provide constructive feedback, and initiate improvement strategies where needed. […]
Lead, manage, and motivate a team of technical support professionals within the call centre environment, promoting high performance and professional growth. […]
Submissions for this vacancy will close on 11 May 2025, however, you will still...