The Service Advisor acts as the main liaison between the customer and the workshop, providing excellent customer service while ensuring the efficient coordination of vehicle servicing and repairs. This role is crucial in maintaining high customer satisfaction and contributing to the dealership’s performance targets. […]
Greet customers professionally and determine their service or repair needs.
Open job cards and accurately record customer concerns and vehicle symptoms. […]
Liaise between customers and technicians to ensure clear communication.
Follow up with customers on job progress, approval...