We are looking for a Desktop Support Engineer to provide End User Computer Support for users of our client, Africa's biggest sugar producer, with extensive business operations in six African countries, manufacturing sugar and downstream products from cane supplied by our own agricultural operations and independent local growers. […]
Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride) […]
Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction...