Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including Root cause analysis, corrective action and continuous improvement processes […]
Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels...