Customer Engagement Line Manager - Durban, KZN Kwazulu Natal
Job description (Details of the position i.e. duties): Line Manager responsible for:
- Operational management of Customer Engagement team (3 members) - Ensure high standard of internal and external support are developed and maintained - Maintain team KPA docs - Review and sign off team leave and ensure it's recorded correctly
- Ensure team are upskilled to produce required output - Ensure team processes, checklists and SOPs are documented and are being followed by the team - Ensure quick responses and acceptable quality in responses on...