Provide responsive and courteous technical and system support to end-users via various channels, including phone, email, chat, or in-person
Efficient issue and problem resolution - diagnose and resolve system and sub-system related issues reported by users […]
Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues […]
Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns […]
Utilise monitoring tools to proactively identify and address...