The 2nd Line Support Technician will serve as the key point of contact for resolving complex technical issues, providing exceptional customer support, and maintaining IT systems. The role involves troubleshooting, implementing, and maintaining hardware and software solutions, as well as mentoring junior technicians and ensuring SLA standards are met.
Customer Support : Act as the primary interface for client technical problems, resolve tickets, and provide on-site or remote support.
Technical Expertise : Work with VoIP systems, network devices, servers, Active Directory, and advanced configurations...