To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.
Key Duties and Responsibilities
Log and manage service calls for SLA customers
Schedule and coordinate printer engineers
Oversee MPS Monitor: setup, reporting, and device management […]
Handle job cards, close tickets, and order parts
Submit warranty claims (Lexmark & HP)
Prepare quotes and invoices for billable services and consumables
Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise
Order consumables, compare supplier pricing, and ensure...