Qualifications
Grade 12 School Leaving Certificate.
National Diploma or Degree in Information Technology or equivalent […]
Minimum of 2-3 years in a similar role
Key Performance Areas […]
Diagnose and solve user problems
Assist users in maximising our IT investment such as explaining Mimecast and email options to users
Desktop support
LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office
WAN support, be the onsite go to person for suppliers to liaise with regarding installations...