To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when:
The customers needs/requirements are understood, and expectations are met. […]
RELATIONSHIPS AND PERSONAL ACTIVITIES:
Directly responsible to the After Service Manager and Service Manager. […]
Welcome customers and capture the relevant information, assuring that client needs are addressed. […]
Follow up on parts ordered, and bookings are made to suite customer daily.
Keep customers up to date about...