Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
Logs and tracks calls using the incident and problem management database provided through the service desk
Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition. […]
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes...