We are seeking an experienced and customer-focused Support Centre Helpdesk Manager to oversee our technical support operations for WiFi and wireless internet services. The ideal candidate will have strong leadership skills, a technical background in networking and wireless connectivity, and a passion for delivering exceptional customer service. […]
Lead, mentor, and develop a team of helpdesk technicians to provide high-quality customer support. […]
Monitor helpdesk performance through KPIs and customer satisfaction scores, implementing improvements as needed. […]
Oversee troubleshooting and resolution...