Key Duties and Responsibilities:
Lead discovery sessions to map out current system landscapes and dependencies.
Analyse application and integration frameworks, with focus on CRM, NOMS, and ticketing systems.
Requirement gathering, solution design validation, incident review, system performance discussions.
Support the definition and improvement of KPIs related to incident or ticket analysis.
Identify business-critical applications affected by downtime and devise mitigation strategies.
Collaborate with software developers and solution architects to ensure robust integration and performance solutions...