Our Client requires a Technical Assistant to work within a Transmission/CDN fault management environment, providing a monitoring and incident management service on a 24x7 basis […]
Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/remote fixing of faults related to the client services environment
Identify unreachable (communications loss) elements, log and manage until resolved
Manage, track & update open faults/incidents in-hand with operational teams until resolution & closure. [Including faults in-hand external...