Solid analytical and problem-solving skills to quickly identify and resolve complex technical issues, often involving multiple systems and applications.
Excellent communication and interpersonal skills to provide responsive and effective user support, including the ability to understand user needs, explain technical concepts in plain language, and document solutions. […]
Experience in setting up and maintaining monitoring solutions, as well as the ability to quickly triage and respond to incidents, escalating as needed to ensure timely resolution. […]
Solid analytical and problem-solving skills...