Key Tasks:
Resolve customer care queries and complaints:
Respond to customers service requests on Calls, Whatsapp and Emails […]
Verify existing members portfolios
Establish customers needs […]
Liaise between departments to resolve difficult and/or unusual situations […]
Provide appropriate solutions and/or alternatives […]
Conduct general administrative duties:
Prepare, generate and distribute periodic reports […]
Implement and adhere to policies and procedures
Maintain accurate records of customer interactions, transactions, comments and complaints
Maintain high standard of product knowledge
Perform...