Job purpose: our agents provide high quality first line support and remote care to a hearing care programme being provisioned to service the market in the United States. They maintain high customer satisfaction and ensure customers are assisted with the information they require. Assist customers remotely via video and voice calls, texts, emails and messenger services. They troubleshoot basic issues with hearing aids, provide customers with support for the mobile application and any other query or information the agents is able to. They ensure that customers' devices are operational and that the...