Job Purpose:
Prompt answering of all incoming calls;
Capture reservations on main frame system and inform the customer of relevant rates, terms and conditions;-
Forward quotes to customers and information on general enquiries;
Follow-up on all quotes to customers – turn each enquiry into a reservation;
Meet minimum call and reservation quotes to meet set daily targets;
General Call Centre duties and administration tasks; […]
– Grade 12 certificate.
– Call Centre experience in a service-driven business environment.
– Computer literacy requirements: intermediate level in MS Office Word – Basic Excel...