Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs
Key Deliverables / Primary Functions
Remotely investigating technical issues for the client and providing resolution.
Following up on all outstanding queries timeously as per the SLA per client.
Redirecting any problems or incidents that may occur to the correct resource. […]
Tracking and routing logged problems and requests.
Updating resolved incidents on the call logging system.
Ensuring the highest level of accuracy and professionalism is maintained...