Education/Certifications:
Diploma or equivalent qualification in Information Technology […]
Sophos certification advantageous […]
Solid routing and switching protocols for Cisco, Mikrotik, Sophos and Patton VOIP gateways.
Min 1-2 Months experience in a Technical Support role involving networking and SIP
Strong understanding and working knowledge of VOIP and PortaOne and Asterisk experience advantageous
ISP knowledge in networking environment (connectivity)
Ability to work under pressure with strong trouble shooting skills using a high degree of accuracy
Experience of network monitoring tools and...