The Call Centre Operations Manager is responsible for overseeing the day-to-day operations of the call centre. This includes managing staff, ensuring high levels of customer satisfaction, meeting operational KPIs, implementing best practices, and driving efficiency through process improvements and team leadership. The Operations Manager would have to also work with Training staff in the initial period. […]
Oversee daily call centre operations ensuring effective resource utilisation and adherence to SLAs. […]
Lead, coach, and develop Team Leaders, Supervisors, and front-line agents to achieve individual...