CUSTOMER EXPERIENCE MANAGER - POMONA R25-35per month

  • Company:

    Global Corporate Advisory Services

  • Location:

    Pomona, Gauteng, South Africa

  • Salary:

    R25-35per month

  • Job Type:

    Permanent

A Car Rental Company is seeking a CUSTOMER EXPERIENCE MANAGER - in Pomona […]
Design and implement seamless customer journey maps
Develop data-driven strategies to improve satisfaction
Lead and mentor frontline teams with empathy and impact
Run training on service excellence, conflict resolution & culture
Analyse feedback, social sentiment, and drive actionable insights
Oversee and resolve high-priority complaints with care […]
Ensure full compliance with POPIA, CPA & other SA regulations
Collaborate cross-functionally across various departments
Pilot loyalty programs & AI-driven support initiatives...

9 days ago from: pnet.co.za

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