The function is responsible for the management of the workshop to ensure superior service delivery. […]
Manage the branch workshop to the annual business plan and monitor all appropriate business metrics including branch balanced scorecards, profit and loss metrics, and asset metrics
Develop service plans, customer support plans and integrated service solutions to address changing key account customer service needs […]
Define standardised service processes and procedures to control call-out, job initiation, quoting, work orders, costing, invoicing, accurate service records and ensure procedure...