You'll be the friendly, expert voice for our German-speaking customers and the guardian of our platform's integrity.
Customer Support: Respond to German queries across voice, email, and chat, providing empathetic and accurate help. Log interactions meticulously.
Content Moderation: Review user-generated content for compliance with company guidelines and German laws. Handle user complaints and identify harmful content trends.
Quality & Improvement: Audit tickets and moderation actions, spotting patterns to improve processes and maintain high service standards. […]
Deep empathy and professional understanding...