Process and manage warranty claims according to manufacturer guidelines.
Invoice and cost job cards daily to ensure accurate record-keeping.
Maintain warranty parts and ensure proper documentation.
Submit goodwill claims for customer repairs outside standard warranty parameters.
Prepare and manage weekend and month-end reports.
Track and update daily "work in progress" summaries for the service team. […]
Occasionally provide relief for the service advisor when needed.
Comply with all company service department procedures and quality standards.
Perform additional duties as assigned by management...