To keep up to date with current Call Centre trends, implementing controls and improve actions when and where appropriate with the call centre […]
Manage the performance of all call centre staff to ensure that departmental and company goals are met by well trained and motivated employees
Ensure that excellent customer service is provided by monitoring calls and queries to ensure that they are resolved within the agreed Service Level agreements and to ensure that satisfactory and high-quality feedback is provided, identify and drive customer incidents immediately […]
Set up and maintain efficient...