Lead and manage a team of call centre agents specialising in debt recovery.
Drive performance through monitoring, coaching, and campaign management.
Ensure adherence to call strategies and collections regulations.
Analyse high-volume data to improve collection rates and team effectiveness.
Maintain quality assurance and legal compliance across all recovery procedures.
✅ Minimum Requirements: […]
Relevant certificates will be beneficial
Advanced Excel skills are essential
Minimum 3 5 years experience in a similar leadership role within a banking collections call centre.
Proficiency in dialer systems...