Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection handling and offering different retention tools to keep our customers on board. Tracker requires the services of Retention consultant - Consumer Outbound in the Retention department based at Tracker Head Office in Johannesburg. This is a permanent position.
Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
Ensure that electronic requests received within the Customer Service Department...