The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to all Company's clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required. […]
Maintain up-to-date technical skills: Continuously develop technical knowledge and proficiency relevant to Company's service offerings...