· Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. […]
· Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is established. […]
· Take direction from Senior Engineers as part of a virtual Incident Management team.
· Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis. […]
· To proactively identify serious issues and identify a course of action to minimise or eradicate the...