Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day. […]
Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps. […]
Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns. […]
Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services. […]
Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical...