Own the customer experience from initial booking through to vehicle handover, ensuring consistent communication and transparency throughout the process. […]
Prioritise customer satisfaction , keeping CSI (Customer Satisfaction Index) scores at the forefront of every customer interaction.
Engage directly with customers to accurately understand vehicle concerns, document symptoms, explain required actions, upsell services where appropriate, and provide progress updates.
Conduct thorough diagnostic investigations using approved Volvo tools and systems to identify root causes of faults efficiently...