Auditing work on customer service to ensure the company's high standards, efficiency, and productivity goals are met.(Surveys/ customer follow ups) […]
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. […]
Working in collaboration with the Administration Manager and Technical Administration Supervisor to resolve service desk problems and improving processes to increase service desk productivity and overall...