Approve and monitor meter reading schedules (2832 day cycles) […]
Resolve access issues and escalate non-compliance when needed […]
Align reading periods with billing dates
Approve imports from MDM, PNP, and MeterConnect systems […]
Approve final billing files and ensure landlord policy compliance
Exception Management & Special Billing […]
Monitor and document irregularities, faulty equipment, and exceptions […]
Ensure accurate, on-time submission of utility files to clients
Oversee resolution of client/tenant queries within 72 hours […]
Lead utility administrators and provide formal/informal training
Define...