Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre.
The Call Centre Operator will be responsible for arranging with the appropriate truck dealership to repair the truck or to do the maintenance work. […]
The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs.
The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) in order to compile the breakdown report.
If the Call Centre...