A Quality Oversight Officer monitors and improves all aspects pertaining to collections across the organization. They ensure
Call Centre Agents are able to provide a professional service to our debtors by continually monitoring and identifying gaps […]
Monitoring and improving all aspects pertaining to collections across the organisation i.e. […]
Managing the quality control of Call Centre Agents per month by conducting quality control […]
Auditing accounts by listening, evaluating and assessing call against information captured on […]
Documenting quality findings and drawing up a quality plan...